Returns & Refunds

Returns Policy

We hope that you will be pleased with your purchase.  Should you wish to return any goods supplied by us, we will be happy to refund or exchange a product provided that it is returned to us in a fully re-saleable condition. This means that items must have all tags still attached, and shoes must not have been worn outside.

Returns should be made within 14 days from the date of delivery and in original and undamaged packaging for a full refund.  Please note that unwanted purchases will need to be returned to us at your own cost. During the Christmas period returns can be made up to the end of January. They will still need to be in the original condition, and the return will need to be requested by the original purchaser.

We require written confirmation of your instruction to cancel, so you will need to contact us by email quoting your order number, or use our “returns form” which needs to be emailed to us once completed. You will need to pay the cost of returning the order. The items must be in their original condition and will be inspected once we have received them.

When returning goods, for your protection we recommend that you use a Recorded Delivery Service.

Please note, we aim to process your returns within 5 working days of receiving your item back to us, but in particularly busy periods this can take longer. If you would like to find out the status of your return, please get in touch.

Faulty Returns

While we strive to make every effort possible to deliver fault free goods to you, sometimes mistakes may happen. As such if you receive goods that are faulty, or develop a fault within a reasonable time frame we are happy to replace them at no cost to you.

To do this you must contact us separately to a normal returns request, via email at info@hooksofbridgwater.co.uk or telephone on 01278 423329. We will then instruct you on what to do to return the items to us .We are unable to refund postage on faulty items if you send them back to us of your own volition.

When you send the item back, please remember to include your name, return address and a brief description of the fault.

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