Here at Hooks UK we want to ensure that you are completely satisfied with your shopping experience, but just in case there is a problem, we will gladly offer you a refund on any unused items returned in perfect condition (see returns details below).

Goods will usually be dispatched within 24 hours of receiving your order.

Once your order has shipped, you will receive an email notification with the tracking information. Please note that the tracking information can take up to 24 hours to update after your order has been dispatched.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Unfortunately, we are unable to advise on the exact amount of such charges since they are specific to each location.

UK orders will be charged at £3.95 standard delivery and £6.95 for 1 day service. Orders over £50 will be free delivery.

For International orders please contact the store direct on 01278 423329 to discuss your requirements.

We always aim to hold in stock 100% of our site content. If for any reason any goods are out of stock we will advise you of the expected delivery date by email with a refund option if the delay is too long for you.

Deliveries can be made to an address other than the registered card address, but both addresses will need to be provided as part of the checkout process.